Our values and commitments

Mapping-Suite is committed to the protection of your personal data and strives to ensure a strong level of protection of your personal data in compliance with the European General Data Protection Regulation 2016/679 and the French law governing information technology and rights (Loi Informatique et Liberté) n° 78-17.

In this regard, the policy for the protection of your personal data can be found below, giving you information on which personal data we collect, how it is processed and on which basis, how it is stored and what your personal rights are. For further information, we invite you to read it.

Our personal Data Protection Officer is available to answer any questions you may have, feel free to contact him at the following address: dpo.rgpd@mappingsuite.com

The text of the European Regulation governing this matter can be found here: https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX%3A32016R0679you may also contact the regulatory authority (CNIL: Commission Nationale Informatique et Libertés) through its website at www.CNIL.fr.

This Privacy Policy may be updated if deemed necessary, we will then make sure to keep you informed.

Data Controller

MAPPING-Suite (also herein referred to as “us”) is the controller of your personal data, here are our contact details: 18, Allée du Château Blanc 59290 Wasquehal, France.

Personal Data and Data Collection

Personal data may be collected by MAPPING-Suite in the following ways:

    • Visit to our website,
    • Exchanges,
    • Market research,
    • Formation or execution of our contracts.

We do not collect data which does not serve the purpose of subsequent processing nor do we collect data for which collection is prohibited by law or applicable regulations.

Collection of certain data may be required or optional, and we will inform you when required. Your personal data may be collected by third party service providers or partners who are also committed to complying with European and national regulations on personal data.

Our policy in this matter is to prevent the transfer of your data outside the European Union; if we were to do otherwise for any exceptional reason, data would only be transferred to a country or organisation which is either subject to an adequacy decision (art. 45 GDPR) or is an appropriate safeguard (art.46 GDPR).

None of our decisions are automated.

How Personal Data is processed

Your personal data is processed as we enter it into databases; it is stored, retained, corrected if necessary, deleted, archived, anonymized or pseudonymised, transferred to trusted third parties.

We may process your personal data for the following purposes or for purposes which would be specified to you at the time of collection:

Your information on our sales and promotional offering (products, services…)

    • Communicating with you
      We may use your personal data for commercial prospecting purposes, particularly to send you information about our products/services, sales and promotional offers, cost estimates and other pre-contractual documents, newsletters, direct mail or phoning.
    • Execution of your current contracts and customer care
      Your personal data is used to ensure that current contracts are carried out in accordance with your requests. We may also send you information about your current order or contracts, their execution, your invoices and contractual documents, advice, the application of our guarantees and legal obligations, if necessary. We also use your personal data to manage customer relationships, your requests or complaints, litigations as well as for processing customer history.
    • Improving customer experience and improving our offers
      Your personal data is processed to ensure an optimal customer experience, improve our offers and products/services, track user click-stream, conduct satisfaction surveys, anonymous surveys and produce statistics.
    • Payments
      Your bank details may be collected either directly by us or by a dedicated and selected service provider who guarantees the complete confidentiality of your bank details. This information will only be kept for the time of your contract and will be deleted according to legal provisions.
    • Protection against attempted fraud
      Any personal data collected may be used in order to combat fraud, particularly with regards to previously made payments or direct debits. To this end, this data may be sent to our payment security service providers.
    • Respecting the law and legal decisions
      Your data may be used to:
      • Respond to a request from an administrative or legal authority, a representative of the law, an auxiliary of justice or to comply with a legal decision;
      • Ensure compliance with our general terms and conditions of sale;
      • Protect our rights and/or obtain compensation for any damage we may suffer or limit its impact;
      • Restrain any behaviour going against the law, in particular when it comes to fraud prevention.

We may also process your personal data for the following purposes:

    • Commercial relations
      •  Organising competitions, sweepstakes, promotional campaigns, etc.
      • Sending marketing material by email, mail or phone (including via a service provider)
      • Geolocating users / customers / suppliers
    • Miscellaneous
      • Managing professional networks
      • Troubleshooting technical issues
      • Honouring legal or contractual guarantees
    • Internet
      • Creating and managing your user account
      • Targeted advertising: We may use your data to target advertising on our site or that of partners by cross-referencing it with other data
      • Customer statistics and surveys: some data is processed to produce statistics, to estimate and improve the performance of our programs, or even to conduct audience measurements on our site. Personal data is then anonymised for this process.

Grounds for the use of your personal data by MAPPING-Suite

In accordance with existing regulations, MAPPING-Suite may use your personal data on the following grounds:

    • Your consent to us using your personal data: you agree to your personal data being used via express consent. You may withdraw this consent at any time by contacting our DPO; or
    • The existence of a contract between MAPPING-Suite and you: in such cases, the use of personal data will be justified for the purposes of fulfilling the contract; or
    • Legitimate interest on the part of MAPPING-Suite with regards to the use of your personal data, provided this proportionate interest is in keeping with your fundamental rights and your privacy; or
    • The Law or regulation in force in cases where these result in obligations for MAPPING-Suite with regards to the use of your personal data.

Time and manners in which your personal data will be retained

Your personal data will be managed as part of a three-stage process:

    • An active stage where the data is retained in an “active” base for the time indicated below: Your personal data is then only accessible to employees with an operational need to access it for the purposes of carrying out authorised processing.
    • An archiving stage (for a period of time in addition to the period of retention in the “active” base) in cases where there are legitimate grounds for this: your personal data will be archived with restricted access for a limited period of time.
    • A deletion or anonymisation stage: subsequent to additional archiving in accordance with the time frames listed below, your personal data will be deleted or rendered anonymous (in such a way that it no longer constitutes personal data revealing your identity).

Your personal data will be retained for the time necessary to its processing, the time of our customer relationship, of our contracts and within the regulatory framework; we may keep your personal data archived for the purpose of storing accounting, tax or probationary data for the duration of the applicable prescriptions. As an example, the applicable retention periods for your personal data are listed below (subject to the regulations requiring a differentiated storage time):

Purpose of useGrounds for useRetention of personal data in the “active” baseAdditional archiving
Market researchYour consent3 years in cases you have not actively responded to any requests. The time frame will begin again following any active request being made on your part.X
Fulfilment of our contractual obligationsContractTime required to execute the contract and 3 years from the end of commercial relations (last interaction (such as end of contract execution (purchase, service…), last log into the website))5 years following the end of contractual relations
Customer relationsContract3 years from the end of commercial relations (last interaction)5 years following the end of contractual relations

Withdrawing your consent concerning the collection and use of your personal data

The consent you have given for your personal data to be collected may be withdrawn by contacting our DPO, whether it be via e-mail, or mail to the aforementioned addresses. We will need your first name, surname, e-mail address, office address and also the nature and precise subject of your withdrawal request when contacting us for that matter.

You may also send us any comments you wish to make concerning your personal data to this address: MAPPING-Suite 18 Allée du Château Blanc 59290 Wasquehal, France.

Exercising your rights with regards to your personal data

You have the right to:

    • Access your personal data, meaning you can obtain:
      • Confirmation that your personal data is or is not being processed
      • A copy of all the personal data held by the data controller
    • Request the portability of some data: this allows you to retrieve your personal data in a commonly used structured format, which can be read by a machine.
    • Oppose the use of your data: this allows you to prevent your data from being used for market research purposes (including market research carried out by our partners) or for particular reasons according to your situation, it also allows you to stop your data from being processed for research and development, combating of fraud and prevention purposes.
    • Rectify your data: this allows you to rectify personal information when it has become obsolete or false. It also allows you to correct incomplete personal data.
    • Delete your data: this allows you to have your personal data erased under the legal retention periods. This may also apply should your data be no longer required for processing.
    • Limit the use of your data: this allows you to limit the processing of your data in the following instances:
      • In case of illegal use of your data
      • If you refute its accuracy
      • If being in possession of your data is necessary for you to establish, exercise or defend your rights

Your data would then no longer be subject to active processing and would not be modified for the period of time this right would be exercised.

    • Request human intervention: data controllers can use automated decision-making when it comes to signing up for or managing your contract. If so, you may ask for the determining criteria used in the decision-making process by contacting our Data Protection Officer.

You may exercise these rights by sending an email to: dpo.rgpd@mappingsuite.comor by sending a letter to the following address: 18 Allée du Château Blanc 59290 Wasquehal, France; including your first name, surname, office address and email address (and, when applicable, your customer reference numbers), in addition to the subject of your request in clear, legible terms. MAPPING-Suite is committed to responding to your verified request within one month of it being received.

Should any difficulties arise, you may contact our Data Protection Officer directly by sending an email to dpo.rgpd@mappingsuite.comor by referring to the French Commission Nationale Informatique et Libertés (CNIL).

Our Subcontractors and Partners

MAPPING-Suite may pass on your personal data to subcontractors providing services where your data will be used, ensuring the purposes stipulated in this document are respected; said subcontractors must grant your personal data the same level of privacy as MAPPING-Suite does and, agree to be fully compliant with the regulation governing personal data, specifically the GDPR.

We will not sell your personal data; if you wish to learn more about this and know the precise identity of the providers or partners to whom your personal data has been transmitted, you may contact our DPO at the following address: dpo.rgpd@mappingsuite.com

Service providers or partners who may have access to your data may include:

    • Service providers who may manage outsourced services for the execution of services and contracts;
    • Service providers helping us to improve our services, carry out data analysis and optimise our offers, as well as carry out surveys and produce statistics;
    • External auditors, chartered accountants, consultants, lawyers, auditing firms, IT and outsourcing service providers, security providers;
    • Investors and buyers.

We may also have to transmit your personal data to the French authorities, administrations and courts, particularly for legal proceedings or legal formalities requiring such information.


What exactly is a cookie?

A cookie is a file that MAPPING-Suite stores on your device (e.g. computer, tablet) when you use our website, depending on your browser. When you visit the website again, this file will help us identify your computer, therefore allowing us to keep track of your visit and navigation data.

MAPPING-Suite may use various systems to collect personal data, including cookies on our website for which your consent will be sought; among which:

    • Cookies required for optimum use of the website (e.g. to log in, use the basket),
    • Performance cookies (allowing us to compile anonymous statistics and traffic levels for the website) and functional cookies which collect information on how you use the website thus allowing us to customise our offers,
    • Analytics cookies which allow us to understand and analyse your way of navigating the website.

MAPPING-Suite may also issue third-party cookies which allow us to share some of the content of our website with third parties or tools to show your appreciation (such as the “Like” button of social media); it is possible that the aforementioned social media may then have identified you and could track your browsing. It is your responsibility to make yourself aware of their privacy and cookie policies as MAPPING-Suite does not have any links with them.

We will ask for your consent to use cookies when you first visit the website. Your consent to store cookies will be valid for a maximum of 13 months.
You may also manage your acceptance or refusal of cookies directly using the settings of your browser.

You may, therefore, either accept all cookies, be notified when a cookie is stored on your device or refuse all cookies. If you refuse every cookie or part of them, some features of the website may be affected, some pages may be unavailable.

To disable cookies:

Using Explorer 8 and higher:
A. Select “Tools” in the browser menu and click on “Internet options”
B. Click on the “Privacy” tab at the top
C. Drag the slider up to the “Block all cookies” setting to block all cookies or drag it down to the “Accept all cookies” setting to accept all cookies.
For further information, see https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Using Firefox 30.0 and higher:
A. Click on the “Menu” button and select “Options”
B. Select the “Privacy” panel
C. In the History field, for the “Retention rules” option, select “Use custom settings for history”
D. Check the “Accept cookies” box to enable cookies, or uncheck it to disable them.
E. If you are having trouble with cookies, make sure the “Accept third-party cookies” option is not set to “Never”.
F. Choose how long cookies can be stored

    • Storing them until: their “expiration date”: Each cookie will be deleted on its expiration date which is set by the website it was issued from.
    • Storing them until: “Firefox is closed”: Cookies stored on your device will be deleted once you close Firefox.
    • Storing them until: “Ask me every time”: A warning is displayed on the screen every time a website wishes to store a cookie on your device. This warning notification asks for your acceptance or refusal of cookies.

G. Click on OK to close the window
For further information, see https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Using Google Chrome:
A. Select the “Tools” menu
B. Click on “Settings”
C. Click on “Advanced”
D. In the “Privacy and Security” section, click on “Site Settings”
E. Click on “Cookies”. You should see that “Allow site to save and read cookie data” is checked. Check “Block third-party cookies”
For further information, see https://support.google.com/chrome/answer/95647?hl=en

Using Safari 5.0:
A. Choose Safari > Preferences and click on “Security”.
B. In the “Accept cookies” section, specify if and when Safari should accept website cookies. To display an explanatory guide of the options, click on the Help button (it looks like a question mark). If Safari is set to block cookies, you may need to accept cookies temporarily to open a page. Repeat the previous steps and select “Always”. Once you do not need the page any longer, disable cookies again and delete the cookies stored to access the page.
For further information, see https://support.apple.com/en-gb/HT201265
If you use a different browser or a different version, please refer to the “Help” menu of your browser.